![]() ![]() That's welcome news for our software clients. Trade for two years without selling a single thing. We hold 45% of our annual turnover as cash in the bank. So, as much as possible, it's business as usual at Hoge 100.Ī huge amount of our activity concerns ongoing support and we're committed to delivering the same standards we have for many years.įor your reassurance, Hoge 100 is resilient to the current climate and possible recession. ![]() Installation will be remote, and you can access the system anywhere. Should we host your system already, it's even easier. As for active implementations, these too can be completed remotely with cooperation from the client's IT department. But we're still able to meet virtually and discuss your software needs in detail. Of course, face-to-face meetings are off-limits for now. We'll continue to be incredibly valuable to them and retain their loyalty through excellent support. We're entirely focused on the needs of our clients. It'll be one of our time-served colleagues, just like it was when our offices were fully open. And the person that you speak to will have the knowledge Unlike other software providers, there's no triage system here. Picked up, that person will handle your query directly. Should you email our support, your query will immediately circulate across our team, wherever they are. You're never left in the lurch.Īnd that will continue during these tricky times. The person you speak to takes responsibility for your And our clients know to email us, should the line be busy when they try.įunnily enough, we recently conducted a survey on our level of support.Ĩ9% of our support queries (80% by phone and 20% by email) were answered without recourse to a call back. A single person will be in the office, ready to answer the phone. With a virtual private network in place (VPN), our team can work effectively from home. There's absolutely no reason why that should change. We're known for excellent software support to academies and other businesses that use our software. Like so many businesses, Hoge 100 is now working remotely. Great support in a challenging world - March 2020 ![]()
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